Capco: The data-generating generation – what does it mean for banks?
Baby-boomers will soon be transferring their assets to generations X and Y, primarily defined by their exposure to technology and the web from an early age. As banks’ relationship management styles gravitate towards digital mediums, their next priority should be the associated customer data. How can banks adapt their IT infrastructures to manage the amounts of data new generations are generating?
In today’s digitalised world customer data is increasing daily. Social media alone (Twitter
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