Capco: Hybrid Value Chains In Financial Services

This paper explains the rationale for multi-national banks to create a new ‘contract’ with Social Enterprises; to incorporate them into their commercial value chains as providers of new customers, platforms, technologies, products and services. The ideas advanced here have been originated from a social change perspective by Ashoka and subsequently discussed and developed in association with Capco.

Throughout the paper, we refer to “Social Enterprises”. These are defined as organisations

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