Consider Solutions: Performance Improvement from Measurement to Action

The measurement of the overall process outcomes alone will not tell you anything about how your processes are actually doing. Yes, it sounds counter-intuitive. The fact is that although Key Performance Indicators (KPIs) are useful measurements for resulting business output, if you really want to know if a business process is running optimally, KPIs are simply not enough. Understanding exceptions to expectation and diagnosing their root causes is a critical piece of the continuous improvement

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