Consider Solutions: What’s So Key About Your KPIs And 5 Must-Dos

KPIs are in wide scale used to measure performance and progress for organizations in general and shared services specifically. As lagging indicators, KPIs are after the fact measures of average performance of a process. KPIs lack the context to provide insight into what factors cause or influence the outcome or, indeed, where the average masks a high distribution of results.

This study was conducted with over 70 shared services executives from North America, Asia and Europe. The results

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