Chartis: Conduct risk - What is it, and how is it managed?

With global fines for conduct-related failures skyrocketing to over $250 billion from 2009-13, firms are attempting to manage both the regulatory and the reputational issues around conduct risk. Financial institutions are attempting to both define and manage this risk by establishing culture and governance processes and implementing new technology programs.

One of the more important lessons to be learned from the establishment of conduct risk management as a discipline is the usage of

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