SAS: Detecting Claim Fraud and Improving Product Quality Case studies in reducing warranty costs

Globally, manufacturers spend more than $70 billion to cover warranty expenses each year (Warranty Week, 2009). That’s more than 2 percent of revenue for most companies, but that is only the beginning. The impact of indirect costs, such as increased government scrutiny, tarnished brand image, reduced stock prices and lost sales, can quickly dwarf the direct costs. The billions lost by companies such as Toyota, Firestone and Ford clearly manifest this impact.

In good economic times, these

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact [email protected] or view our subscription options here: http://subscriptions.risk.net/subscribe

You are currently unable to copy this content. Please contact [email protected] to find out more.

To continue reading...

You need to sign in to use this feature. If you don’t have a RiskTech Forum account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an individual account here: